We aim to provide a seamless and prompt delivery experience to ensure you receive your products in perfect condition.
- Processing Time: All orders are processed within 1-2 business days. Orders placed on weekends or holidays will be processed the next business day.
- Shipping Time: Standard shipping typically takes 3-7 business days, depending on your location. Expedited shipping options are available at checkout for faster delivery.
- Shipping Fees: We offer free standard shipping on all domestic orders over $50. For orders under $50, a flat shipping rate will apply. International shipping fees vary by destination and will be calculated at checkout.
- Tracking Information: Once your order is shipped, you will receive a confirmation email with tracking details to monitor your delivery.
Return Policy:
We want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, we’re here to help.
- Return Window: You have 30 days from the date of delivery to return your item for a full refund or exchange. The item must be unused, in its original packaging, and in the same condition as received.
- Return Shipping: Customers are responsible for return shipping costs unless the product is defective or incorrect. For defective or incorrect items, we will cover the return shipping fee.
- Refund Process: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will be automatically applied to your original method of payment within 5-7 business days.
- Exchanges: If you wish to exchange an item, please contact our customer service team for assistance. We will gladly exchange your product for another item of equal value, subject to availability.
Note: Sale items are final and not eligible for return or exchange unless the item is defective or damaged.
For any questions or concerns about your delivery or return, feel free to contact our customer service team at sales@affinityskincare.co. We are committed to ensuring you have the best shopping experience with us!
