Shipping policy

Affinity Skincare Shipping Policy

Welcome to Affinity Skincare! We are committed to providing you with high-quality skincare products and exceptional service. Please review our shipping policy below to understand how we handle your orders.

Shipping Methods

We offer the following reliable shipping carriers to ensure your products arrive safely and promptly:

  • FedEx
  • UPS
  • USPS

You can select your preferred shipping method during the checkout process based on your location and delivery needs.

Shipping Costs

Shipping costs are calculated at checkout based on the weight of your order, the shipping method selected, and your delivery address. This ensures you receive the most accurate and competitive rates for your shipment.

Order Processing Time

  • Processing Time: All orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email.
  • Shipping Time: Delivery times vary depending on the shipping method selected:
    • FedEx: 1-3 business days
    • UPS: 1-3 business days
    • USPS: 2-5 business days

Please note that these are estimated delivery times and may vary based on your location and any unforeseen delays.

International Shipping

We currently offer international shipping to select countries. Shipping costs and delivery times will vary based on your location and the chosen carrier. Please select your country during checkout to view available options and costs.

No Return Policy for Opened Products

At Affinity Skincare, we prioritize the safety and quality of our products. Due to hygiene and safety regulations, we have a strict No Return Policy for Opened Products.

  • Non-Returnable Items: Once a product has been opened, it cannot be returned or exchanged.
  • Damaged or Defective Items: If you receive a damaged or defective product, please contact our Customer Service within 3 days of delivery. We will provide a replacement or issue a refund upon verification of the issue.

Tracking Your Order

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to monitor the status of your shipment through the carrier’s website.

Address Accuracy

Please ensure that your shipping address is correct and complete. Affinity Skincare is not responsible for delays or misdeliveries caused by incorrect or incomplete addresses provided at checkout.

Shipping Restrictions

  • PO Boxes: We ship to PO Boxes via USPS only.
  • Military Addresses: We ship to APO/FPO/DPO addresses via USPS.

Customer Support

If you have any questions or need assistance with your order, please contact our Customer Support team:

Thank you for choosing Affinity Skincare! We appreciate your trust in our products and are dedicated to ensuring your satisfaction.